IT Support - Break Fix Or Managed Services
What Are You Paying for?
Break-Fix is reactive. Your business doesn’t join forces with an IT company until you have an issue. In other words, something breaks and it needs to be fixed — so you call up the first IT provider who pops up on Google’s search results.
It’s important to note that this goes above and beyond a broken piece of hardware. This can expand to anything from lost data and ransomware to black screen of death and a damaging power outage.Often Unpredictable expensive costs.
Managed Services, on the other hand, is proactive. You sign a contract and partner with an IT Provider who will work to keep your technology functional at all times. In most cases, this goes above and beyond helpdesk support.
An MSP provides ongoing maintenance and automatic updates and patches. This means that your hardware and software remain in prime working condition. It also means that your security solution remains up-to-date — which, nowadays, is a necessity for any business.
8 Reasons working with the wrong provider is hurting your business
YOU’RE SUFFERING FROM DOWNTIME.
Downtime is great for all those employees who get to go home early or sit around and do nothing for hours. But for everyone else – like all those clients you have to turn away – downtime isn’t such a great thing. It’s expensive, embarrassing, and stressful.
Unfortunately, though, your staff’s productivity will forever remain a key target of bad technology. The more issues, glitches, and breakdowns your technology goes through, the more time your staff will sit there twiddling their thumbs and doing nothing.
YOU’RE LOSING MONEY.
Obviously, there’s a big difference between losing money and investing money. Handling IT repair fees, suffering from downtime, paying to replace broken-down hardware parts – that’s you losing money. Why? Because that downtime and those technology issues should never have happened to begin with.
You should be investing in your technology – paying a flat rate to be proactive and to keep your technology in prime working condition. Spending money to maintain healthy, strong technology will always serve you better than spending money to get your technology to turn back on. One situation keeps your staff working, while the other situation forces your staff onto the sidelines.
YOU’RE FALLING BEHIND THE COMPETITION.
When you have working technology at all hours of the workday, then you have the ability to remain productive and on-task at all hours of the workday. While this may not seem like such a big deal, it really is. This is because the more times you jump in and out of technology issues, the more opportunities you’re giving the competition to jump ahead of your business.
But that’s not the only reason you’re falling behind… if you have bad, outdated technology, then you’re not giving your staff the tools they need to do their job properly. It’s like asking someone to write a research report on a dusty, old typewriter while the competition is out there writing their reports on beautiful, new computers with the help of Office 365 and solid internet connections.
YOU’RE KILLING YOUR REPUTATION.
Consumers expect businesses to use technology to automate, manage, and improve the customer experience. When you leave technology out of the picture, this typically equates to more mistakes, more bottlenecks, and fewer possibilities, and your clients won’t put up with that for very long. It’s like offering a payment plan but then failing to provide your clients with a way to make payments online – this will only lead to highly frustrated, highly annoyed, and highly disloyal clients.
YOU’RE FAILING TO SEE THE BIG PICTURE.
Technology is a wonderful storyteller. It can take massive piles of data and turn it all into something you can look at and say, “Ah, yeah. That makes sense.” Without this bigger picture, you’ll miss those key elements that can help your business eliminate bottlenecks, streamline processes, and reduce unnecessary costs.
While you might be perfectly fine maintaining operations just as they are, your clients and employees probably won’t be. If you want your business to grow (or simply to continue existing), you need to identify problem areas and make the necessary adjustments to ensure they don’t remain problems.
YOU’RE WASTING TIME.
With the right technology at your side, your staff can do more, in less time. But if you’re working inside an infrastructure that incorporates outdated, poorly maintained technology, the only thing your staff will be doing is wasting time. With the appropriate software, something that takes six steps could take two steps and something that takes one hour to update, download, and sync could take 60 seconds.
Even if you have the most intelligent people on staff, they can only go as far as the tools they use, and at the end of the day, technology is one of the most powerful tools a person can have at his or her disposal.
YOU’RE HURTING TEAM MORALE.
Give your staff bad technology and it will be much more difficult for them to get stuff done than it has to be. As a result, mistakes will happen, stress levels will rise, and, subsequently, team morale will suffer.
Take communication as an example. Whether someone is working in or out of the office, your staff should have more than one method of internal communication. Limit conversations to a lackluster phone system or an already overflowing inbox, and the only thing you’re really doing is impeding the flow of those conversations. Throw things like instant messaging and co-editing software into the mix and internal communication will be a much smoother, much more enjoyable process.
YOU’RE DISAPPOINTING CLIENTS.
Using good technology isn’t just about going above and beyond client expectations. For most SMBs, using good technology is simply about meeting those expectations. At this point, it becomes more about delivering products and services on time and as requested, maintaining a certain standard of customer service, and responding to questions and concerns in a timely manner.
If you’re working with technology that fails to deliver, then you will fail to deliver, as well. And in the process, you will fail to acquire new customers, fail to keep current customers, and fail to grow your business.
3 Simple Steps to Your Problems
*Pricing below a is guideline. Pricing can be adjusted to meet clients needs and budgets. For example client may opt for O365 admin and bundle this with Team-viewer tickets.This will achieve the same level of support as opposed to taking the full IT support per user.This with benefit a client with a large number of users. All pricing is available only to Windows 10 users and Office 365 migrated users.Only clients using TS Phone service qualify for below discounted pricing.The Pricing below should be used has a guide and is subject to change based on the actual scope of work.Sharepoint libaries are not indicated and can be quoted on once the scope of the clients requirments are established.
Office 365 Administration R150.00
per user per month min of 10 users required
Exchange migration R250.00
Per mail box once off cost
Office 365 Quick Start Training R1500.00
Per day max of 10 in a training session at your venue
Microsoft Teams Training R1500.00
Per day max of 10 per session , Live hands on training master teams collaboration
Microsoft SharePoint Training R1800.00
Per day max of 10 per training session at your venue
Team-viewer IT Support Ticket R2500,00
Per bundle of 10 tickets per month
Team-viewer Add On Tickets R150.00
Exceeded your 10 tickets add on additional tickets
Onsite travel R350.00
Fixed cost on site travel to attend to any issue unable to resolve via team viewer
Physical repairs to hardware TBA
Subject to Quotation
Full IT Support R300.00
Full IT support per user per month min of 10 Users
Set up Trail Office 365 Accounts Free
With you like to try our office 365 but do not know where to start we will set up a 30 day free trial
Set up Azure Virtual Machine Free
With you like to test out a virtual server with your application set up on your tenant is free set up on TS tenant you pay only for the VM