Thank you for considering Telecom Solutions for your home user needs. We regret to inform you that we are a Business “Only” service provider and do not cater to individual home users.

However, we appreciate your interest in our services and would like to recommend some other service providers who specialize in home user services. They may be better suited to meet your needs and provide you with the level of support and services required for your specific situation.

We want to assure you that we remain committed to meeting the needs of businesses with more demanding service requirements. If you ever need support for your business, we would be more than happy to assist you.

Thank you for considering Telecom Solutions, and we wish you all the best in finding a service provider that meets your needs.

A connected device can be an IP desk phone, A mobile app, a web app, or a desktop app. One extension can have many devices connected to its account. Except in our Basic plan, only one device is allowed

In order to use VoIP, a reliable internet connection is required as it is used to transmit voice data. Telecom Solutions provides Voice channels or Sip trunks that function similarly to traditional line rentals on older telephone systems.

Please note that Fiber is the only option available for sharing Voice calls and Data use. In case you do not have Fiber, we offer a separate INTERNET connection that will be used exclusively for calls.

For more information on phone line rentals, please refer to our article “Understanding phone line rentals”.

We are committed to providing our customers with the best possible service and support, and we would be happy to answer any further questions you may have.

If you have IP ( VoIP ) phones these can be used. If you do not want to outlay cash on new phones we recommend our TS-CLOUD PBX “Ultimate” plan. With this plan, we provide not only the IP phones but all equipment that is required.

Yes, all packages have an installation fee of R250.00 per user ex vat. This covers the configuration of the phones, checking security and firmware updates if required. Provision of initial training onsite installation and handover. In some cases, if you have an existing provider and want to switch. This fee can be waived provided you can give us remote access. Please speak to your sales consultant for more information

Yes, on our “Ultimate” plan for TS-CLOUD PBX, we provide all necessary equipment, including POE switches, IP phones, and routers. This plan also covers phone line rentals/voice channels. Our team takes care of equipment maintenance and updates as required. However, please note that you are responsible for insuring all our free-to-use equipment.

We would like to emphasize that having high-quality network cabling is crucial to the successful implementation of our service. Network cabling can be provided at an extra cost. Should you outsource your network cabling to a 3rd party, we strongly recommend ensuring that it meets the necessary standards. It is also important to note that any cabling installed becomes a permanent part of the building fixtures and cannot be removed.

Yes, you do require noncopper-coated aluminum ( CCA) Cat5 and above network cabling. Existing cabling can be used. Telecom Solutions can test and repair any damaged cables or install new cabling if required. New cabling costs for 2023 are R550,00 per point. If you are unsure about cabling we can arrange a site visit and confirm what is required.

Your phone lines depend on your bandwidth. Telecoms Solutions supplies INTERNET for data and Voice. In general you can have upwards of 15 lines with an LTE connection dedicated for VOice calls only

No there are no contracts. All VoIP services are on a month-to-month basis. With  calendar months’ notice if you want to cancel

We understand that pricing is an important factor in your decision-making process, and we assure you that we have taken great care in pricing our services fairly and competitively. Our team has extensive experience and expertise in delivering top-quality services to our clients.

We understand that you have received a cheaper quote from another provider, and we are happy to review your quote and provide you with a detailed breakdown of any differences. We are confident that our pricing, quality of service, and experience is market-related and offers fair value for money.

At Telecom Solutions, we strive to provide our clients with the best possible service and support. Our team is dedicated to ensuring that your IT and VoIP needs are met with professionalism, efficiency, and excellence.

At Telecom Solutions, we understand that load shedding can present different levels of challenges depending on the stage. However, our Cloud PBX is hosted in a Datacenter that is largely resilient to load shedding. In the event of a power outage at your office, all calls will automatically failover to any number of mobile numbers that you provide us with, ensuring that you never miss an incoming call.

Moreover, our system also allows you to make outgoing calls from any mobile device using a softphone app, giving you greater flexibility and accessibility during power outages.

We are committed to providing our customers with the best possible service and support, and we take great pride in the resilience and reliability of our Cloud PBX solution. If you have any further questions or concerns, please do not hesitate to contact us.

Once we receive any outstanding one-time payments, you can expect installation to be completed within 24 to 72 hours, or in less than 5 working days. If any unforeseen circumstances arise, we will discuss the matter with you and agree on a suitable date for installation. In case of an emergency where you require urgent service, please do not hesitate to contact us via phone or email, and we will provide prompt assistance.

All calls are debited in real time from a prepaid account, which serves as an added security measure to prevent toll fraud. If your account balance reaches zero and you are unable to make a payment, TS will provide advance funds into your account to ensure uninterrupted services. Please note that this is solely at the discretion of TS and is subject to the condition that your account remains in good standing. Additionally, all other services will be billed on the 28th of each month.

All our prices indicated on our site and product sheets are displayed excluding vat. 15% vat will be shown on your Invoice or Estimate. Images used on our site may not necessarily be the exact product. However, if you ordered a product with a model number you will receive that product

We will credit you your payment and correct any incorrect services then apply the new pricing. If we are unable to provide you with a service and you made a payment you will get a full refund. If any installation has been done these costs cannot be refunded. Our technical department reviews every order so if there are any errors with what you order we will advise you and assist in correcting your order.

We would like to establish a mutually beneficial relationship with you, one based on honesty and transparency. We trust that you have read and understood our terms and conditions, which are available at https://telecomsolutions.co.za/terms-and-conditions/